Music on hold
I was having technical problems with my computer systems, so I took a deep breath and phoned the help line. After the usual warning about calls being recorded for training and security, the voice uttered something that really cheered me up:

"If you prefer to wait on hold without music, press the hash key now."

I did, and it worked. Glorious silence while waiting for the agent to come on the line.

Will it catches on?

Active member of Quiet Edinburgh / Quiet Scotland since 2015


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